Shipping & Delivery
All items are shipped and packaged with love for our customers. To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. Keep in mind, the delivery time estimates do not begin until the day after your order ships from our warehouse.
Shipping
First-Class Mail (estimated 3-5 business days): $3.95 or FREE for orders over $50 (total does not include tax) being shipped within the United States.
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Drop off (Cheer Parents Only): If you are a parent at Cheer Force Arkansas (Conway, AR) you can choose this option.
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Free Shipping Qualifications
All orders over $50 (after discounts and before tax) within the United States receive free USPS First Class shipping. Other shipping methods will incur additional fees at checkout (see above for rates).
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Guaranteed Delivery
We are only able to consider offering replacements for orders that are lost in transit by the carrier.
Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will work with you to send you a replacement at no additional cost. If the carrier has proof of delivery, you must file a claim directly with the carrier. Our guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail.
Conditions:
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You must allow enough time for the carrier to deliver your package. For USPS, it can take up to 20 business days to deliver your package.
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You must notify us by email if your package has not arrived or if you received damaged merchandise.
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Please don't file a false claim. If the carrier can provide confirmation that the package was delivered, we will not send a replacement.